Refund Policy

• We do not offer refunds in any form

Return & Exchange Policy

Request for returns or exchanges order/product must be reported to the Soora Beauty team via email at [email protected] within seven (7) business days from the date you receive your purchase as for following reasons only:

1. Wrong products received;
2. Products has manufacturing defect; or
3. The product delivered to you damaged while in transit.

We will accept returns initiated within (7) business days from the date you receive the product on unused and opened products in their original packaging. Before doing so, we would greatly appreciate if you could notify us so that we can monitor its safe return back to our warehouse. Once the package is confirmed to be returned, we will be processing your new exchange order upon checking the condition of the products.

SOORA BEAUTY VENTURES
S-03-11, Emporis, Persiaran Surian,
Seksyen 3, Kota Damansara,47810
Petaling Jaya,Selangor

If your return or exchange meets all the requirements above and you wish to proceed with the return or exchange, simply contact Soora Beauty team for further assistance. Please note that any additional shipping and handling fees will not be covered unless there was an error on our end.

Returns and/or exchange are ONLY offered for items that are incorrectly shipped, damaged or defective due to manufacturing process. Items that have been opened may be denied a refund or exchange. We do not offer refund via bank transfer. If the item(s) that you wish to exchange is not available or not in stock, you will be refunded with special vouchers instead, to be used in your next order with us. We strictly do not offer any cash refund under any circumstances.

Skincare is a very personal journey.
Thus, we do not offer refunds and/or return if a product didn’t work out for you.